Política de reembolso
Refund and Return Policy
At TALENNE, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.
TALENNE is operated by 61.633.054 LETICIA DE SOUZA PERINI.
This policy does not affect your statutory rights.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return under our 30-day return policy, the item must be:
In the same condition as received
Unworn, unused, and free from signs of wear
With original tags attached, where applicable
In its original packaging, where possible
Accompanied by the receipt, order confirmation, or proof of purchase
Items that do not meet these conditions may not be accepted for return, unless you are exercising a legal right that applies to your purchase.
How to Start a Return
To start a return, please contact us at:
Email: contact@talenneofficial.com
Please include the following information in your return request:
Full name
Order number
Email address used at checkout
Reason for the return
Photos of the item, if the item is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will send you return instructions by email, including the correct return address and any required details for sending the item back.
Please do not send any items back before receiving our return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping
If your return is accepted, we will provide return instructions by email.
If the item is defective, damaged, or incorrect, TALENNE will provide a return shipping label or return shipping instructions at no additional cost to you.
For returns requested due to a change of mind, incorrect size selection, preference, or any reason not caused by an error on our part, the customer may be responsible for the return shipping cost, unless otherwise required by applicable law or otherwise stated by our support team.
If you are exercising a legal right to cancel your online order in the United Kingdom or European Union, we will refund the cost of standard delivery paid for your original order. If you selected a more expensive delivery option, such as express shipping, we will only refund the cost of our standard delivery option.
Damages, Defects, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at contact@talenneofficial.com so that we can evaluate the issue and make it right.
To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging.
For customers in the United Kingdom, faulty goods may be covered by statutory rights, including the right to a refund, repair, or replacement where applicable.
Exchanges
We offer exchanges for eligible items, subject to product availability.
The fastest way to ensure you receive the item you want is to request a return for the original item. Once the return is accepted, you may place a separate order for the new item.
If you need assistance with an exchange, please contact us at contact@talenneofficial.com.
Non-Returnable Items
Certain types of items cannot be returned, unless they are faulty or unless a legal right applies, including:
Items that have been worn, used, washed, altered, or damaged after delivery
Items without original tags or packaging, where this affects their resale condition
Gift cards
Personal care goods or hygiene-sensitive items, where applicable, if they have been opened or unsealed after delivery
Custom, personalized, or made-to-order products
Final sale items, where clearly marked as final sale at the time of purchase
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Sale Items
Sale items may be returned if they meet the eligibility conditions stated in this policy, unless they are clearly marked as final sale at the time of purchase.
Customers have the same statutory rights for sale items as they do for full-price items if the item is faulty, not as described, or not fit for purpose.
Gift cards are non-refundable.
United Kingdom and European Union Right to Cancel
For customers in the United Kingdom and European Union, you may have the legal right to cancel your online order within 14 days after receiving your goods, without giving a reason, subject to applicable consumer protection laws.
After notifying us that you wish to cancel, you then have a further 14 days to send the goods back to us.
To exercise this right, please contact us at:
Email: contact@talenneofficial.com
Any clear statement confirming that you wish to cancel your order is sufficient.
Returned items should be sent back in the same condition as received, where possible, and with proof of purchase. You may inspect and try on items in the same way you would in a physical shop. However, we may reduce your refund if the value of the item has been reduced because it has been handled beyond what is necessary to check its nature, characteristics, and fit.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
For returns accepted under our 30-day return policy, your refund will be processed to your original payment method within 14 days of receiving the returned item, or earlier if required by applicable law.
Where you are exercising a legal right to cancel, we may issue your refund within 14 days of receiving the returned item or receiving proof that you have sent the item back, whichever is earlier.
Please note that it may take additional time for your bank, card provider, or payment provider to process and post the refund to your account.
We do not charge cancellation or restocking fees for returns made under your legal right to cancel.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: contact@talenneofficial.com
Refused or Undeliverable Packages
If an order is returned to us because it was refused, unclaimed, or because an incorrect or incomplete shipping address was provided at checkout, we will contact you to arrange the next steps.
Additional shipping fees may apply if the package needs to be resent.
Contact Us
For any questions about returns, exchanges, or refunds, please contact us at:
TALENNE
Operated by: 61.633.054 LETICIA DE SOUZA PERINI
Business Registration Number / CNPJ: 61.633.054/0001-89
Registered Business Address: Rua Jonas Felipe, 69, Parque Residencial Sabiás, Indaiatuba, SP, 13349-209, Brazil
Email: contact@talenneofficial.com
Phone: +44 20 7341 6333