Privacy policy

This Privacy Policy describes how TALENNE collects, uses, stores, shares, and protects your personal information when you visit our website, contact us, create an order, or make a purchase from us.

TALENNE is operated by 61.633.054 LETICIA DE SOUZA PERINI. For the purposes of applicable data protection laws, 61.633.054 LETICIA DE SOUZA PERINI is responsible for the personal information processed through TALENNE.

Personal Information We Collect

We may collect the following types of personal information:

Full name

Billing and shipping address

Email address

Phone number, if provided

Order details and purchase history

Payment information, processed securely by our payment providers

Returns, refunds, and customer service information

Messages or communications you send to us

Marketing preferences, where applicable

Technical and device information, such as IP address, browser type, device type, time zone, pages viewed, referring website, and cookie information

We do not store your full payment card number or card security code. Payment details are processed securely by our payment providers.

How We Collect Your Information

We collect personal information when you:

Visit or browse our website

Place or attempt to place an order

Request a return, exchange, refund, or customer support

Subscribe to marketing communications, where available

Interact with cookies or similar tracking technologies on our website

How We Use Your Information

We use your personal information to:

Process, confirm, and fulfil your orders

Take payment and prevent fraudulent transactions

Arrange shipping, delivery, returns, exchanges, and refunds

Communicate with you about your order or customer service requests

Respond to questions, complaints, or support requests

Improve our website, products, services, and customer experience

Send marketing communications, where you have agreed to receive them

Comply with legal, tax, accounting, regulatory, and security obligations

Protect our website, business, customers, and legal rights

Legal Basis for Processing

Where applicable, including for customers located in the United Kingdom, European Union, or European Economic Area, we process personal data based on the following legal grounds:

Performance of a contract, when we need your information to process your order, take payment, deliver products, or handle returns and refunds

Compliance with legal obligations, such as tax, accounting, consumer protection, fraud prevention, and regulatory requirements

Legitimate interests, such as improving our services, protecting our business, preventing fraud, securing our website, and responding to customer enquiries

Consent, where required, such as for certain marketing communications or non-essential cookies

You may withdraw your consent at any time where processing is based on consent.

Sharing Your Personal Information

We only share your personal information when necessary to operate our business, provide our services, or comply with the law.

We may share your personal information with:

Payment processors

E-commerce platform providers

Shipping and logistics providers

Email, hosting, IT, and website service providers

Analytics and fraud prevention providers

Customer support and communication tools

Professional advisers, such as accountants, lawyers, or compliance advisers

Legal, regulatory, tax, or law enforcement authorities, where required by law

We require service providers to handle personal information securely and only for the purposes for which it was provided.

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve your browsing experience, analyse website traffic, and support security and fraud prevention.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on your location.

You can manage or disable cookies through your browser settings. If you disable certain cookies, some parts of the website may not work properly.

Marketing Communications

If you choose to receive marketing emails from us, we may use your email address to send updates, promotions, product news, or offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at contact@talenneofficial.com.

We will still be able to contact you about orders, returns, refunds, account matters, or legal notices, even if you unsubscribe from marketing emails.

International Data Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence, including outside the United Kingdom or European Economic Area.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms under applicable data protection laws.

Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for as long as needed to:

Fulfil your order and provide customer support

Handle returns, refunds, disputes, or chargebacks

Comply with tax, accounting, and legal obligations

Prevent fraud and protect our legal rights

Maintain business records

When personal information is no longer needed, we will delete it, anonymise it, or securely retain it only where required by law.

Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information

Restrict or object to certain types of processing

Request transfer of your personal information to another provider

Withdraw consent at any time, where processing is based on consent

Object to direct marketing

Lodge a complaint with a data protection authority, including the UK Information Commissioner's Office where applicable

To exercise your rights, please contact us at:

Email: contact@talenneofficial.com

We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

Automated Decision-Making

We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Our payment, security, or fraud prevention providers may use automated tools to help detect and prevent fraudulent or suspicious activity.

Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The latest version will always be available on our website.

For any questions about this Privacy Policy or how your personal information is handled, please contact us at:

TALENNE
Operated by: 61.633.054 LETICIA DE SOUZA PERINI
Business Registration Number / CNPJ: 61.633.054/0001-89
Registered Business Address: Rua Jonas Felipe, 69, Parque Residencial Sabiás, Indaiatuba, SP, 13349-209, Brazil
Email: contact@talenneofficial.com
Phone: +44 20 7341 6333