Shipping policy

Shipping Policy

At TALENNE, we aim to process and deliver your order as quickly and reliably as possible.

TALENNE is operated by 61.633.054 LETICIA DE SOUZA PERINI.

This policy does not affect your statutory rights.

Shipping Destinations

TALENNE ships to selected destinations, including the United Kingdom and other available European locations displayed at checkout.

Available shipping destinations may vary depending on your delivery address, product availability, carrier service, and checkout options.

Order Processing Time

Orders are usually processed within 0 to 2 business days after the order is placed.

Orders placed before 11:00 PM GMT, London time, may begin processing on the same day. Orders placed after this cut-off time may begin processing on the next business day.

Business days usually exclude public holidays and exceptional closure periods.

During peak periods, promotions, high-demand seasons, carrier delays, or circumstances outside our reasonable control, processing times may be extended.

Delivery Time

Once your order has been processed and shipped, the estimated transit time is 1 to 7 business days, depending on the delivery destination and carrier.

The total estimated delivery time, including processing and transit, is approximately 1 to 9 business days.

Delivery estimates are provided for guidance only and are not guaranteed, unless expressly stated otherwise at checkout.

Delivery times may vary depending on the carrier, destination, local delivery conditions, customs procedures, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

Where required by applicable law, orders will be delivered within the legal delivery timeframe unless we have agreed a different timeframe with you.

Shipping Costs

Shipping costs are calculated at checkout and depend on your delivery address and the selected shipping method.

Any applicable shipping charges will be shown before you complete your order.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT, or other charges may apply depending on your delivery destination and applicable regulations.

Where these charges are included or collected at checkout, this will be shown before you complete your order.

Where customs duties, import taxes, or local charges are not included at checkout, they may be charged by customs authorities, carriers, or local delivery providers. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also affect delivery times.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to follow your delivery.

Tracking updates may take some time to appear after your order has been handed to the carrier.

Delivery Address

You are responsible for providing a complete and accurate shipping address at checkout.

TALENNE is not responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

Email: contact@talenneofficial.com

We cannot guarantee that address changes can be made after an order has been processed or shipped.

Failed, Refused, or Unclaimed Deliveries

If a package is returned to us because it was refused, unclaimed, or because an incorrect or incomplete address was provided, we will contact you to arrange the next steps.

Additional shipping fees may apply if the package needs to be resent.

If a refund is issued for a refused, unclaimed, or undeliverable package, any deductions will be handled in accordance with applicable law and our Refund and Return Policy.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at:

Email: contact@talenneofficial.com

Please include your order number and any relevant photos if the package or item arrived damaged.

We will review the issue with the carrier where necessary and help resolve the matter in accordance with our policies and applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

Email: contact@talenneofficial.com

We cannot guarantee that changes or cancellations can be made once an order has been processed, packed, or shipped.

Your right to cancel, return, or request a refund may still apply in accordance with our Refund and Return Policy and applicable consumer protection laws.

For any questions about shipping or delivery, please contact us at:

TALENNE
Operated by: 61.633.054 LETICIA DE SOUZA PERINI
Business Registration Number / CNPJ: 61.633.054/0001-89
Registered Business Address: Rua Jonas Felipe, 69, Parque Residencial Sabiás, Indaiatuba, SP, 13349-209, Brazil
Email: contact@talenneofficial.com
Phone: +44 20 7341 6333